Refund policy

Refund & Returns Policy – Carvernology

At Carvernology, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Returns

Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.

To qualify for a return:

  • The item must be unused and in the same condition as when you received it.

  • The product must be returned in its original packaging or bag.

  • Proof of purchase (such as an electronic receipt or order confirmation) must be provided.

Before returning an item, please contact us by email with your order details and the reason for your return request.

Refunds

Once your returned item has been received and inspected, we will notify you by email confirming that we have received your return.

After the inspection process, we will inform you whether your refund request has been approved or declined.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

Exchanges

We only offer replacements for items that are:

  • Defective

  • Damaged

  • Incorrect items sent by mistake

If you need to exchange an item under these circumstances, please contact us by email to arrange the replacement.

Size Exchanges

If the size of the product you selected is not suitable, we can exchange it for a better-fitting size.

Conditions for size exchanges:

  • The item must be unused and in original packaging.

  • The request must be made within 30 days of purchase.

  • The item must be successfully returned before the replacement is sent.

For size exchanges:

  • Customers are responsible for return shipping costs.

  • Carvernology will cover the shipping cost of sending the replacement item.

Please email us with your order confirmation and preferred replacement size so we can assist you with the exchange.

Return Shipping

To initiate a return, please contact our support team to receive return instructions.

Customers are responsible for paying the shipping costs associated with returning items, unless the product is defective or incorrect.

Please note:

  • Shipping costs are non-refundable.

  • If a refund is issued, return shipping fees may be deducted from the refund amount.

Delivery times for exchanged items may vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as Carvernology cannot guarantee receipt of returned items without tracking.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Email: support@carvernology.com

Business Name: Carvernology